Privacy Policy & Complaints Policy
Privacy Policy & Complaints Policy
Denis "The Legend"
Founder CEO
Privacy Policy – A Webb Plumbing & Heating
Who are we?
A Webb Plumbing & Heating (“we”, “our”, “us”) provides plumbing, heating, and installation services. We can be contacted using the details on the home page of our website.
If you have any questions about your personal information, please contact us by email, telephone, or post.
Why do we collect and use your personal information?
We collect and use your personal information to provide our repair, maintenance, and installation services. We may also use your information to send you marketing communications about similar products and services by email. Each marketing email will include an unsubscribe link, and you can opt out at any time.
Our lawful basis for handling your personal information
Under UK GDPR, the lawful bases we rely on are:
Contract – to deliver our services and fulfil our agreement with you.
Legal obligation – where required by law (e.g., reporting to regulators).
Legitimate interests – to send marketing about similar services, to work with professional service providers, or in the event of a merger or acquisition.
We rely on the “soft opt-in” for marketing emails to existing customers, in line with PECR.
What happens if you do not provide your personal information?
If you do not provide the information we request, we may not be able to provide our services to you.
Who we share your personal information with
We may share your information with:
Finance lenders/brokers (for finance applications).
Law enforcement agencies and regulators (e.g., FCA, HMRC) where required.
Professional advisers (lawyers, accountants, compliance consultants) under confidentiality agreements.
Successor organisations in the event of a merger or acquisition.
How long we store your personal information
We will retain your information for up to six years from the date we stop providing services to you.
If you consent to marketing, we will retain your data until you withdraw consent or unsubscribe.
Your rights under UK GDPR
You have the right to:
Access the personal data we hold about you.
Correct inaccurate data.
Request deletion (after services end).
Restrict how we use your data.
Object to processing.
Request data portability (e.g., in Excel or Word format).
Withdraw consent at any time.
We will respond to all rights requests within one month.
How to exercise your rights
You can contact us using the contact details on the home page of our website.
How to complain
If you are unhappy with how we have handled your data, please contact us in the first instance. You also have the right to complain to the Information Commissioner’s Office (ICO):
Online: https://ico.org.uk/concerns/
Phone: 0303 123 1113
Cookie Policy
Our website uses cookies. Cookies are small text files placed on your machine to help the site provide a better user experience. We use cookies only for Google Analytics, which helps us understand how visitors use our site so we can improve it.
Google Analytics collects information anonymously, such as your IP address, operating system, and browser type. This is statistical data and does not identify individuals.
You can opt out of Google Analytics without affecting your experience on our site.
Complaints Policy – A Webb Plumbing & Heating
Your views are important to us
We aim to deliver a high-quality service. If we fall short, we want to know so we can put things right. We will investigate complaints promptly and use feedback to improve our service.
Step 1: Getting in touch
If you wish to make a complaint, please provide:
Your full name, address, and telephone number.
Any reference number or previous correspondence.
A clear description of the issue or concern.
You can contact us using the details on the home page of our website.
If you require communications in an alternative format (e.g., large print, braille, or by phone), please let us know.
Step 2: Acknowledgement and resolution
We aim to resolve complaints straightaway.
If this is not possible, we will contact you within three business days to explain why, who is handling your complaint, and when you can expect further updates.
If we cannot agree on a solution within eight weeks, we will either:
Send a letter explaining the reasons for the delay and when we expect to issue a final response, or
Send our final decision letter setting out our position.
Step 3: Complaints relating to products purchased via finance
On the rare occasion that we do receive a complaint, we take it very seriously.
If you have an issue with a product purchased via finance and we have been unable to resolve your issue, please contact TradeHelp Ltd using the following details:
Write: Marchwiel Centre, Bryn Lane, Wrexham Ind Est, LL13 9UT
Telephone: 01978 666887
E-mail: [email protected]
If your complaint relates specifically to the finance agreement, we will forward it to your credit provider. The credit provider will acknowledge your complaint, investigate it thoroughly, and issue their response within eight weeks.
What to do if you can’t reach an agreement
If you are not satisfied with the lender’s response to your finance-related complaint, you may be able to refer the matter to the Financial Ombudsman Service (FOS).
You must contact them within six months of the lender’s final response.
The FOS can be contacted in the following ways:
Write: Financial Ombudsman Service, Exchange Tower, London, E14 9SR
Telephone: 0300 123 9 123
E-mail: [email protected]
Website: www.financial-ombudsman.org.uk
Privacy Policy – A Webb Plumbing & Heating
Who are we?
A Webb Plumbing & Heating (“we”, “our”, “us”) provides plumbing, heating, and installation services. We can be contacted using the details on the home page of our website.
If you have any questions about your personal information, please contact us by email, telephone, or post.
Why do we collect and use your personal information?
We collect and use your personal information to provide our repair, maintenance, and installation services. We may also use your information to send you marketing communications about similar products and services by email. Each marketing email will include an unsubscribe link, and you can opt out at any time.
Our lawful basis for handling your personal information
Under UK GDPR, the lawful bases we rely on are:
Contract – to deliver our services and fulfil our agreement with you.
Legal obligation – where required by law (e.g., reporting to regulators).
Legitimate interests – to send marketing about similar services, to work with professional service providers, or in the event of a merger or acquisition.
We rely on the “soft opt-in” for marketing emails to existing customers, in line with PECR.
What happens if you do not provide your personal information?
If you do not provide the information we request, we may not be able to provide our services to you.
Who we share your personal information with
We may share your information with:
Finance lenders/brokers (for finance applications).
Law enforcement agencies and regulators (e.g., FCA, HMRC) where required.
Professional advisers (lawyers, accountants, compliance consultants) under confidentiality agreements.
Successor organisations in the event of a merger or acquisition.
How long we store your personal information
We will retain your information for up to six years from the date we stop providing services to you.
If you consent to marketing, we will retain your data until you withdraw consent or unsubscribe.
Your rights under UK GDPR
You have the right to:
Access the personal data we hold about you.
Correct inaccurate data.
Request deletion (after services end).
Restrict how we use your data.
Object to processing.
Request data portability (e.g., in Excel or Word format).
Withdraw consent at any time.
We will respond to all rights requests within one month.
How to exercise your rights
You can contact us using the contact details on the home page of our website.
How to complain
If you are unhappy with how we have handled your data, please contact us in the first instance. You also have the right to complain to the Information Commissioner’s Office (ICO):
Online: https://ico.org.uk/concerns/
Phone: 0303 123 1113
Cookie Policy
Our website uses cookies. Cookies are small text files placed on your machine to help the site provide a better user experience. We use cookies only for Google Analytics, which helps us understand how visitors use our site so we can improve it.
Google Analytics collects information anonymously, such as your IP address, operating system, and browser type. This is statistical data and does not identify individuals.
You can opt out of Google Analytics without affecting your experience on our site.
Complaints Policy – A Webb Plumbing & Heating
Your views are important to us
We aim to deliver a high-quality service. If we fall short, we want to know so we can put things right. We will investigate complaints promptly and use feedback to improve our service.
Step 1: Getting in touch
If you wish to make a complaint, please provide:
Your full name, address, and telephone number.
Any reference number or previous correspondence.
A clear description of the issue or concern.
You can contact us using the details on the home page of our website.
If you require communications in an alternative format (e.g., large print, braille, or by phone), please let us know.
Step 2: Acknowledgement and resolution
We aim to resolve complaints straightaway.
If this is not possible, we will contact you within three business days to explain why, who is handling your complaint, and when you can expect further updates.
If we cannot agree on a solution within eight weeks, we will either:
Send a letter explaining the reasons for the delay and when we expect to issue a final response, or
Send our final decision letter setting out our position.
Step 3: Complaints relating to products purchased via finance
On the rare occasion that we do receive a complaint, we take it very seriously.
If you have an issue with a product purchased via finance and we have been unable to resolve your issue, please contact TradeHelp Ltd using the following details:
Write: Marchwiel Centre, Bryn Lane, Wrexham Ind Est, LL13 9UT
Telephone: 01978 666887
E-mail: [email protected]
If your complaint relates specifically to the finance agreement, we will forward it to your credit provider. The credit provider will acknowledge your complaint, investigate it thoroughly, and issue their response within eight weeks.
What to do if you can’t reach an agreement
If you are not satisfied with the lender’s response to your finance-related complaint, you may be able to refer the matter to the Financial Ombudsman Service (FOS).
You must contact them within six months of the lender’s final response.
The FOS can be contacted in the following ways:
Write: Financial Ombudsman Service, Exchange Tower, London, E14 9SR
Telephone: 0300 123 9 123
E-mail: [email protected]
Website: www.financial-ombudsman.org.uk
We provide safe, reliable plumbing & heating work for homes and businesses, always putting your safety first. Every job gets our full attention, from start to finish.
Our Services
Boiler Installation & Replacement
Emergency Plumbing Services
Heating System Maintenance
Plumbing Services
We provide safe, reliable plumbing & heating work for homes and businesses, always putting your safety first. Every job gets our full attention, from start to finish.
Our Services
Boiler Installation & Replacement
Emergency Plumbing Services
Heating System Maintenance
Plumbing Services